Legal information
Ecology Building Society is a member of the Building Societies Association and the Council of Mortgage Lenders. The Head Office of the Ecology Building Society is at 7 Belton Road, Silsden, Keighley, West Yorkshire BD20 0EE. Telephone: 01535 650 770. Fax: 01535 650 780. E-mail: info@ecology.co.uk
Ecology Building Society is authorised and regulated by the Financial Services Authority. Our registration number is 162090. To view the register click here. The FSA also produce some useful consumer information.
Complaints
The Banking Code
Central cheque clearing cycle
Financial Services Compensation Scheme
This Website
Products and services
A note about Adobe Acrobat PDF documents
Complaints
We aim to provide a high standard of service to all our customers. However, occasionally things can go wrong. When this happens, we want to put matters right as quickly as possible. If you have a complaint about any aspect of the service you have received, please contact us straightaway.
Copies of the Society's Internal Complaints Handling Procedures are available on request via info@ecology.co.uk, by telephoning 0845 674 5566 or by post to Ecology Building Society, 7 Belton Road, Silsden, Keighley BD20 0EE.
We are members of the Financial Ombudsman Service (FOS). Complaints which are not resolved under our Internal Complaints Handling Procedures can be referred to the Financial Ombudsman Service, South Quay Plaza, 183 Marsh Wall, London E14 9SR.
The Banking Code
The Banking Code is a voluntary code that sets standards of good banking practice for financial institutions to follow when they are dealing with personal customers in the United Kingdom. We subscribe to the Banking Code, copies of which are available on request form the Society via info@ecology.co.uk or by telephoning us on 0845 674 5566.
Central cheque clearing cycle
The central clearing cycle for cheques and automated payments is normally three working days, however as the Society is not a clearing bank your cheque will take 10 calendar days to clear (including bank holidays).
Although you are normally able to withdraw against a cheque paid into your account 10 days after the day we received it, this does not always mean that the cheque has been "cleared". If the cheque is not "cleared", you will have to repay us the amount of the withdrawal.
Financial Services Compensation Scheme
Ecology Building Society participates in the Financial Services Compensation Scheme established under the Financial Services and Markets Act 2000. Payments under the Scheme are limited to a maximum of 100% of the first £35,000 of an investor's total shares and/or deposits (other than deferred shares). Most investors are covered, including individuals and small firms. Although most shares and deposits in UK building societies are denominated in sterling, the euro and other European Economic Area currencies are also covered. Further details are available from the Society.
This Website
This website is owned and operated by Ecology Building Society. All designs, logos, images and material used on this website cannot be used without the prior written consent of Ecology Building Society.
The services referred to on this website are only available in the United Kingdom. We do not necessarily endorse and are not responsible for the accuracy of information, products or services of organisations to whom links are provided from this website.
Products and services
All our products and services:
- Are only available to UK residents
- Are subject to availability and may be modified or withdrawn at any time without notice
- Are subject to conditions
Our mortgages:
- Are only available for the purchase of properties in England, Wales, Scotland and Northern Ireland
- Are governed by our rules, the Mortgage Conditions (2004) and Special Conditions relating to each mortgage. If there is a disagreement involving the Mortgage Conditions and the Special Conditions, the Special Conditions will apply
- Are usually only available to people who will live in the property they are buying with the mortgage
- Are available to UK residents over the age of 18 and who meet our conditions
- Depend on your circumstances and a satisfactory valuation of the property you are buying. Your property will be security for the loan
A note about Adobe Acrobat PDF documents
The Adobe Acrobat PDF file format is standard for both PC and Apple Mac computers, and you will need Adobe Acrobat Reader (or equivalent) software in order to view PDF documents. This software can be downloaded for free from the Adobe web site.
