Legal Information

Ecology Building Society is a member of the Building Societies Association and the Council of Mortgage Lenders.

The Head Office of the Ecology Building Society is at 7 Belton Road, Silsden, Keighley, West Yorkshire BD20 0EE. Telephone: 01535 650 770. Fax: 01535 650 780. E-mail: info@ecology.co.uk.

Telephone calls may be recorded and monitored to help customer service, staff training and for the purposes of security and fraud prevention.

Ecology Building Society is authorised and regulated by the Financial Services Authority. Our registration number is 162090. To view the register click here. You can access independent consumer advice about money and financial issues at the Money Advice Service.

This Website

This website is owned and operated by Ecology Building Society. All designs, logos, images and material used on this website cannot be used without the prior written consent of Ecology Building Society.

The services and products on this website are intended for use by residents of the United Kingdom only, and are not aimed at or intended for use by residents of any other jurisdiction. The terms and conditions of use of this website are governed by the laws of England and Wales, and any dispute regarding this website shall be subject to the exclusive jurisdiction of the courts of England and Wales.

We do not necessarily endorse and are not responsible for the accuracy of information, products or services of organisations to which links are provided from this website.

Complaints

We aim to provide a high standard of service to all our customers. However, occasionally things can go wrong. When this happens, we want to put matters right as quickly as possible. If you have a complaint about any aspect of the service you have received, please contact us straightaway.

Copies of the Society's Internal Complaints Handling Procedures are available on request via info@ecology.co.uk, by telephoning 0845 674 5566 or by post to Ecology Building Society, 7 Belton Road, Silsden, Keighley BD20 0EE.

We are members of the Financial Ombudsman Service (FOS). Complaints which are not resolved under our Internal Complaints Handling Procedures can be referred to the Financial Ombudsman Service, South Quay Plaza, 183 Marsh Wall, London E14 9SR.

Central cheque clearing cycle

The central clearing cycle for cheques and automated payments is normally 3 banking days; however, as the Society is not a clearing bank, your cheque will take 7 banking days to clear.

Although you are normally able to withdraw against a cheque paid into your account 7 banking days from the day we have received it, this does not always mean that the cheque has been "cleared". If the cheque is not "cleared", you will have to repay us the amount of the withdrawal.

Financial Services Compensation Scheme

Ecology Building Society is covered by the Financial Services Compensation Scheme (FSCS). The FSCS can pay compensation to shareholders and depositors if a building society is unable to meet its financial obligations. Most individuals and businesses are covered by the scheme.

An eligible shareholder/depositor is entitled to claim up to £85,000. For joint accounts each account holder is treated as having a claim in respect of their respective share so, for a joint account held by two eligible shareholders/depositors, the maximum amount that could be claimed would be £85,000 each (making a total of £170,000).

The £85,000 relates to the combined amount in all the eligible shareholder's/depositor's accounts with the building society, including any joint account, and not to each separate account.

As a member or customer of Ecology Building Society your account(s) with us are covered by the FSCS, unless you are:

  • A large company
  • A large partnership
  • A large mutual association
  • A local, provincial or municipal authority
  • A pension and retirement fund or a trustee of such a fund
  • A person whose claim arises from transactions relating to a conviction they have received for money laundering.

Further details of exclusions from FSCS cover can be found on the FSCS website.

Products and services

All our products and services:

  • Are only available to UK residents
  • Are subject to availability and may be modified or withdrawn at any time without notice
  • Are subject to conditions.

Our mortgages:

  • Are only available for the purchase of properties in England, Wales, Scotland and Northern Ireland
  • Are governed by our Rules, the Mortgage Conditions (2004) and Special Conditions relating to each mortgage - if there is a disagreement involving the Mortgage Conditions and the Special Conditions, the Special Conditions will apply
  • Are usually only available to people who will live in the property they are buying with the mortgage
  • Are available to UK residents over the age of 18 and who meet our lending criteria
  • Depend on your circumstances and a satisfactory valuation of the property you are buying.

Your property will be security for the loan. Your home may be repossessed if you do not keep up repayments on your mortgage.