Everyone who opened an account before 24 March 2026 must re-register by clicking HERE before they can use the new Online Service and mobile app.
If you are still having problems this may be that the email or mobile number we have registered for you is incorrect. You can update your email address with us by calling 01535 650 770.
Once you log in, the homepage has your Profile, Documents and Legal information about your accounts.
Your profile includes your personal details, address and your linked account details. You can edit these here.
Documents includes previous statements and important documents and Legal Information, such as the terms and conditions of your accounts and the Society.
The Dashboard button in the top right corner is your main homepage, where you can see all your accounts. From here, you can select an individual account to withdraw, transfer, or close it.
To pay money in, you’ll make the payment from your linked account. You can find instructions and your Ecology account details in the ‘Paying in’ section.
If you click the ‘Ecology’ icon, you’ll be able to see our current on‑sale products and start a new application, usually your new account can be opened in just a few minutes.
As this is setting up your details for the first time, we need to verify both your email and mobile for security. Going forward on the online platform you will only need to verify with a mobile code. If you then go onto download our app, you can use a PIN or biometrics instead.
As part of the move to the new system, you now have a new account number and sort code. You will need to cancel your existing Standing Order and create a new one, using your new account details you now have a new Ecology account number
To set up a new standing order from your linked account you will need to use the following details (which can be found on our online service or App, or can be confirmed by calling our Member Services team):
You will also need to select the regularity and date that you want the money paid to Ecology.
As part of the re-registration journey, we are asking customers to input their linked account to ensure this is up to date and the one you would like to use. For security reasons, when your linked account is updated, this generates an email for confirmation.
The number that you need to input is the ten digit account number that you had before we moved to the new system on 24 March 2026. This was sent to you in a letter in March or can be found on previous statements. If you put your customer number in by mistake the system won’t accept it. Your customer number is only 9 digits long.
If you close the Ecology App you’ll be able to reopen it and log in using your PIN or biometrics if they are enabled.
If you’ve logged out through the App you will need to re-enter your username and password, then reset your PIN
Just give us a call and we can reset it for you.
You can pay money into your Ecology account from your linked bank account or by transferring funds from an existing Ecology Account.