Savings FAQs

If you've got a question about how to apply or manage your account, you might find the answer here. If you don't find what you're looking for, please contact us and we'll be happy to help.

General FAQs

Which application form should I use?

From our Savings section, go to the specific savings account you would like to apply for and you will find the application form at the bottom of the page.

How can I transfer my ISA from Ecology to another provider?

Please contact your new ISA provider to arrange the transfer. If you have any questions, please contact the Savings Team on 01535 650 770 or [email protected].

How can I check my balance?

You can check your balance online 24 hours a day, 7 days a week by registering for Ecology Interactive. It’s also possible to check your balance by telephone, subject to security checks, from 9.00 am to 5.00 pm, Monday to Friday.

How do I log in to Ecology Interactive?

You can log in to Ecology Interactive by clicking here. There is also a link to Interactive on the right hand side of the main menu bar.

How can I pay money in?

You can make payments into your account by post or by bank transfer. You can also make regular payments by Direct Debit or standing order. Please see our Terms and Conditions for more information and Product Specific Conditions.

Cheques should be made payable to Ecology Building Society re: your name and the account number needs to be written on the back of the cheque so it is clear who the money is intended for. On joint accounts cheques can be made payable to either account holder.

If you want to transfer funds direct via Faster Payments or CHAPS, your bank will need the following details:

• Destination sort code: 08 90 72
• Destination account number: 70361591
• Account name: Ecology Building Society
• Reference: quote your 10 digit Ecology account number

If your account number is not quoted, the payment will be returned.

 

 

How can I withdraw money?

You can request to withdraw money from your account by post, using a Withdrawal/Notification form, by sending us a signed letter, or using Ecology Interactive (you will need to register first). Please see our Terms and Conditions and Product Specific Conditions for more information.

Who should I make a cheque payable to if crediting my existing account?

Cheques should be made payable to Ecology Building Society re: your name and the account number needs to be written on the back of the cheque so it is clear who the money is intended for. On joint accounts cheques can be made payable to either account holder.

How can I change my address?

You can change your address using our Change of address notification form, by sending us a signed letter, or if you have registered for Ecology Interactive, you can advise of any changes via this facility. For security reasons we cannot accept instructions received by telephone or email.

Do I need to send ID with my application form?

No, just the application form and a personal cheque, or a Direct Debit mandate when applying for a Regular Savings account. We will advise you if we need any ID.

Will you accept an online bank statement as ID?

No, online statements or downloaded documents cannot be accepted under any circumstances.

Regular Savings account

Can I transfer my existing savings account with Ecology into a Regular Savings account?

No – to open a Regular Savings account you need to apply for this account directly. We can’t accept transfer requests from an existing savings account.

How much can I pay into my Regular Savings account?

You can put a minimum of £25 and a maximum of £250 per month via Direct Debit. You can set the amount in your Direct Debit mandate when you open a Regular Savings account.

Can I send a cheque to pay money into a Regular Savings account?

No – the Regular Savings account has been created to accept regular payments by Direct Debit only.

Treasurers’ Deposit account

Who can open a Treasurers’ Deposit account?

The account is only available for small groups and charities, refer to the ID requirements leaflet for further information