Contact us

In light of the ongoing situation relating to COVID-19, we're having to do things a little differently to maintain services to members so it may take longer than usual to respond to your calls, emails and online and postal requests.

We're currently operating a reduced telephone service, with lines open Monday to Friday (except bank holidays) between 10am to 2pm only.

So that we can support those in the most vulnerable situations we ask that you only call if your enquiry is urgent.  Click here for more information.

Telephone calls may be recorded and monitored to help customer service and staff training, and for the purposes of security and fraud prevention.

Telephone: 01535 650 770

Ecology Building Society
7 Belton Road
Silsden
Keighley
West Yorkshire
BD20 0EE


Complaints

We aim to provide a high standard of service to all our customers. However, occasionally things can go wrong. When this happens, we want to put matters right as quickly as possible. If you have a complaint about any aspect of the service you have received, please contact us straightaway.

You can download a copy of our internal complaints procedure here.