Help and Support

Rising costs are having an impact on lots of people in different ways. From increases in energy bills to having to use your savings more often. No matter your situation, we’re here to help you.

Help with your mortgage

If you’re worried about paying your Ecology mortgage, the best thing to do is to contact us. The sooner you contact us, the sooner we can help you. You can call us on 01535 650770 or send us a message using our online form.

Speaking to us won’t affect your credit file. That may only happen if we go on to make an arrangement with you. We'll report any arrears on your account though, and this could affect your ability to get credit in future.

Here are some of the ways we could help, depending on your situation:

  • Arrange a temporary payment plan with you.
  • Change the way you make your payments, or the date you make them.
  • Let you pay back your mortgage over a longer period (reducing your monthly payments).
  • Change the repayment method of your mortgage.
  • Switch your mortgage product.
  • Defer your monthly mortgage payment (take a payment holiday).
  • A combination of any of the above.

This year we signed the Government Mortgage Charter. The Mortgage Charter is a set of universal standards to help and reassure mortgage holders worried by high interest rates. Find out more about the Mortgage Charter.

Getting more help

You can get independent and impartial free debt advice from the organisations below. They’ll go through your situation, and discuss your budget and what you owe, so they can make a plan with you. They can also make sure you’re getting any benefits you might be entitled to.

All these organisations have lots of information on their websites. They’re all regulated by the Financial Conduct Authority, so you know you’re in safe hands:

StepChange Debt Charity
National Debtline
Citizens Advice

These organisations do not work for us or any other lender. They'll advise you based on what's best for you and your situation.

The Building Societies Association also has a helpful page on its website called ‘What to do if you can’t pay your mortgage’. This has further advice and resources that you may find helpful.