Ecology Interactive FAQs

If you have a question about Ecology Interactive, you might find the answer here. If you don't find what you're looking for, please contact us and we'll be happy to help.

How do I register for Ecology Interactive?

Visit our website at www.ecology.co.uk and select ‘Log in to your account’ at the top right of the page. This will open the Interactive welcome page. From the menu on the left, click on ‘Register’ and follow the online instructions. Once you have registered online, we will send you a letter containing your User ID and Activation Key. You can activate your registration by following the instructions within the letter. Please note that you must activate your registration within 21 days of receiving the letter. The letter will not contain your Password or Memorable Information, so please make sure you are able to remember these or keep them in a secure place.

What is the Activation Key and when do I use it?

Your registration letter contains an Activation Key, which is a series of letters and numbers which is used to complete your registration process. You will need to use this when you activate your registration. The Activation Key will be requested after you have input your User ID, Password and Memorable Information. Once you have successfully activated your registration, you won’t need to use the Activation Key again.

Can I use separate words with a space in my Memorable Information?

You can use separate words within your Memorable Information, but please remember that the space between the words counts as a character. When you log on, you will be asked to enter specific, numbered characters from your Memorable Information and you should include the spaces when you count. This also means that sometimes the character you are asked to enter will be a space character; you can select this from the drop-down list of characters (between the letters and the numbers).

What should I do if I lock myself out?

To reset your details, you will need to send us a Forgotten Password notice. You can do this from the Interactive welcome page, by selecting ‘Forgotten Your Security Details?’ from the menu on the left. We recommend that you enter a different Password and Memorable Information to those that you chose originally. Once we have received your Forgotten Password notice, we will reactivate your registration and send you a new Activation Key by post. Your User ID will not change. Please note that you must reactivate your registration within 21 days of receiving your letter.

I’ve locked myself out of Interactive several times now – what am I doing wrong?

The following points might help you log in to Interactive:
• When creating your Password and Memorable Information, please remember that the system is case sensitive
• If you used spaces in your Memorable Information, these will be counted as characters (you can choose the space from the drop down list of characters as required)
• The Activation Key will only be required when you first log on and you will only be asked to enter it after you have successfully entered your User ID, Password and Memorable Information
• The Activation Key is not your Password
• If you find your Password or Memorable Information hard to remember, you can change them at any time by selecting ‘Security Details’ once you are logged in.

Interactive keeps rejecting my login details – can I start again from the beginning and re-register?

The system will only reject your login details if some information is entered incorrectly. We understand this can be frustrating and we will do everything we can to help you. Your User ID is created when you first register with Interactive and is unique to you. For security reasons, we cannot issue you with multiple User IDs, so it is not possible to re-register for Interactive. If you are having difficulties with the system, please contact us – we will be happy to talk you through the login process while you are online.

How do I add another account to my details?

Once you have logged on to Interactive, choose ‘Add a New Account’ from the menu on the left. Enter your savings account number in the box provided and click on the ‘Continue’ button. If you have more than one account to add, click on the ‘Add More’ button until you have recorded all of your accounts, then click ‘Continue’. You can add a joint account only if all account holders have authorised us to accept the signature of any one of them. You will not be able to view your new account details immediately, as it takes up to two working days for us to process your request and verify your details.

Can I request a withdrawal via the messaging service?

To request a withdrawal, please click on ‘Transfers & Withdrawals’ from the menu on the left of the homepage and follow the instructions. You cannot request a withdrawal via the messaging service.

Can I put my account on notice via Interactive?

You cannot advise us of a notice withdrawal via Interactive. To request a withdrawal on notice, please complete a Withdrawal/Notification Form or send us a signed letter. You can download the form from www.ecology.co.uk/savings/forms. Please post this notification to us along with your account passbook (where applicable).

How do I register my bank details?

You can set up your bank details by clicking on ‘Your Bank Account’ from the menu on the left of the Interactive homepage. On the next page, click ‘Add a Bank Account’ and follow the instructions to enter your bank account details. It can take up to two working days to process your request and verify the details. If we need more information to do this, we will contact you. You will not be able to make a request to send funds to your bank account until we have verified the details.

Can I change my address on Interactive?

Yes – you can tell us your new address and phone number by sending us a secure message on Interactive. This facility can be found in the menu on the left of your Homepage.

Can I change my email address on Interactive?

Yes – select ‘Change Email Address’ from the menu on the left and follow the instructions.

Can I close my account via Interactive?

You cannot request the closure of your account via Interactive. To close your account we need your signed instructions, either on a Withdrawal/Notification Form or a signed letter. You can download the form from www.ecology.co.uk/savings/forms. Please post this notification to us along with your account passbook (where applicable).

How do I amend or cancel my Direct Debit?

You can do this via the secure messaging facility available from the homepage. Simply send us a message to advise us what you would like to do and we will reply to confirm the action taken.

Can I pay money in to my account via Interactive?

You cannot pay funds in to your savings account through Interactive. To credit funds to your account, either send a cheque payable to Ecology Building Society re: (your name) or transfer funds to our bank account (sort code 08-90-72, account number 70361591) quoting your savings account number as a reference.

Do I have to receive a paper notification in the post after every Interactive transaction?

We appreciate that many Interactive users would prefer not to receive transaction notices in the post. Not all of our members have access to the internet and many of these members, as well as some Interactive users, prefer to receive paper notifications. Unfortunately, our system currently doesn’t allow us to suspend paper notifications for some members but not others. In future we aim to offer this option and we will keep you informed of any changes to our service.

Where can I find the Terms and Conditions for Ecology Interactive?

Our Interactive Terms and Conditions can be found at the bottom left of the Interactive welcome page or homepage.