Fraud and Scams

If you think you’ve been a victim of fraud or a scam, please let us know as soon as possible. You can contact us using the details below:

Email: [email protected]
Tel: 01535 650770

We're open Monday to Friday (except bank holidays) between 9am to 5pm only. We only process payments within these times so there’s no risk of money leaving your account outside of these times.

If you think you’ve been a victim of fraud or a scam outside of these times you should still let us know using the contact details above. We’ll contact you as soon as possible within our opening hours.

Tell Us About Suspicious Activity

We’ll never ask for your password or PIN by text, email or on the phone. If you’re unsure about an email or text that appears to be from us, call us on 01535 650770.

Take Five to Stop Fraud

Take five to stop fraud logo

Criminals are experts at impersonating people, organisations and the police. They spend hours researching you for their scams, hoping you’ll let your guard down for just a moment.

Find out more about Take Five at