Registration

Registration

How to register for our Online Service

To register for our Online Service, visit:

https://on-line.ecology.co.uk/register

You can get help by following the step-by-step guide below, or watch this handy video walkthrough below:

1. Enter your account details

  • Enter the email address you use for Ecology. This is the email address we send communications to, or one you’ve previously used to log in.
  • If you share an email address with another Member, please contact us so we can add a new email address to your account.
  • Enter one of your existing 10‑digit Ecology account numbers.
  • Select whether you have a savings account with us, or a mortgage account only.
  • Read and agree to our Digital Terms and Conditions.

2. Verification code

  • We will send a verification code to your email address.
  • Enter the code on screen to continue.

3. Enter mobile number

  • If we already have your mobile number, we’ll send a code to that number.
  • If we don’t, you’ll be asked to enter your mobile number first.
  • Enter the code and select Continue.

4. Create your password

Create a password that is unique to you. This is the password you will use to log in. Your password must include:

  • At least 8 characters
  • 1 special character
  • 1 number
  • 1 lowercase letter
  • 1 uppercase letter

Repeat your password to confirm it, then select Continue.

5. Linked account details

  • If you only have a mortgage account with us, you will not see this screen.
  • If you have a savings account, you’ll be asked to enter details of a linked bank account.
  • This must be a UK personal bank account held in your name.
  • Select Continue to proceed.

6. Marketing preferences

  • Choose how you would like us to keep you informed about our products and services.
  • Select Continue once you’ve made your choices.

7. You’re all set

You are now registered for Ecology’s Online Service.

You can:

  • Log in to your account at any time using the Log in button at the top right of our homepage
  • Download the Ecology App to manage your account(s)

Search for “Ecology Building Society” in the App Store or Google Play.

8. Linked account validation (if there is an issue)

  • If we’re unable to validate your linked account details, you may see this screen.
  • You’ll still be able to use the Online Service and app.
  • We’ll contact you shortly to resolve the issue.

Having trouble registering?

We’re here to help.

Call us: 01535 650 770
Email: [email protected]