Yes, joint account holders of existing accounts opened before 24 March 2026 can use the app, although each person will need a unique email address to register. Give us a call on 01535 650770 to add a new email address. You will then be able to register for the Online Service.

New joint accounts cannot be opened online or in the app, if you would like a joint account please apply by post. We will advise you when the online service and app is available to joint account customers who open their account after 24 March 2026.