Yes, joint account holders of existing accounts (opened before the 24 March 2026) can use the online service, although each person will need a unique email address to register. You will need to set up a separate email address for anyone else on the account to be able to register. Please contact us on 01535 650770 or [email protected] if you need to add a new email address. You will then be able to register for the Online Service.  

New joint accounts cannot be opened online or on the app, if you would like to open a joint account please apply by post.