Salary: £20,250 per annum
A superb opportunity to develop a career in financial services working with the savings customer service team of a leading ethical financial institution.
Benefits
- Attractive annual leave allowance and statutory holidays
- Generous pension contribution and Life Assurance after qualifying period
- Wellbeing and Smart Health Employee Assistance Programme
- Up to 21 hours paid volunteering time per annum
- Hybrid working pattern: combination of office and WFH days per week, following induction period
- Free onsite parking
- Free electric car charging onsite
About us
Ecology Building Society is a successful and thriving member-owned mortgage and savings provider with a clear environmental focus and a mission to promote sustainable development. We are committed to building a greener society through the provision of a range of simple, ethical savings products to support mortgage lending for properties and projects that respect the environment.
About the role
The successful candidate will provide a broad range of customer services to new and existing members. Working within our experienced and dedicated Savings Team you will experience our excellent customer service approach and will be provided with the opportunity to continually develop your own skills further, to enhance your career within the Society.
Main areas of responsibility
- Answering account queries or service requests, either by telephone, online or by post, providing the highest level of customer service to our members
- Maintain and develop strong customer service relationships with savings members
- Administration of all new and existing customer savings account enquiries, account openings /closures and other routine activities
- Processing the day-to-day banking/reconciliation of transactions through our online banking systems
- Ensuring all activities follow agreed society policies and procedures
- Develop an understanding of all appropriate savings Regulations and Legislation which directly impact savings administration activities, e.g. Money Laundering Regulations
- Undertake appropriate training to develop personal knowledge and skills on the main savings activities
- Ensure all savings activities are performed within the agreed customer service standards.
About you
You will have experience working in a customer service team, preferably in a financial services organisation, but not essential.
We are looking for an organised and motivated individual with a passion and drive for delivering excellent customer service via our telephone and online service centre.
You will be dealing with substantial amounts of data daily so you will have strong attention to detail, be great with figures and be used to working with excel spreadsheets.
Qualification desired
- GCSE English and Maths
- NVQL2 or above in Business Administration or Customer Service or similar
Knowledge and skills
- Experience of working in an office environment
- Excellent communication skills
- Good written and spoken English
- Good organisational and planning skills
- Experience of working in financial services would be an advantage
- Ability to work effectively as part of a team
- Strong attention to detail
- Willingness to learn new skills
- Commitment to equality and fair treatment
- Interest in the environment and ethical finance
To apply, please send your CV and a covering letter to [email protected] outlining your suitability for the role and your alignment with our mission. Applications without a covering letter will not be considered.
Please note that the successful candidate will be required to undergo a Basic DBS and credit check.
Contract length: Permanent
Application deadline: 12 August 2022
