Archives: FAQ - Savings

Our Member Services team is always here to support you with your enquiries, including any questions you may have about using our Online Services. The new systems are designed to make it easier for you to manage your account, but we understand that you may need help getting used to the system. You can call our Member Services team at our Silsden Head Office, on 01535 650 770.

Statements will be generated annually, and available online and via the app. If you operate your account via post, this will be posted to you. Please see your Product T&Cs for dates.

The last three annual statements for your account will be stored on your online account so you can view them online or in the app. If you need to, you can also download them or call Member services and ask them to send you a copy.

Yes, transfers between your Ecology savings accounts are instant, unless the account requires notice. For notice accounts the funds will be transferred automatically once the notice period is complete.

You can withdraw up to £25,000 from your Ecology savings account into your linked account at any time online or via the Ecology App. For amounts over £25,000 you must call Member Services on 01535 650 770 to authorise the transaction. Postal customers can use the withdrawal form.

Losing someone close to you is very difficult and there is a lot to do to sort out their affairs. It is important to do things only when you are ready and not feel pressurised to get everything done immediately. 

If you have recently lost someone close to you and they had accounts with us, but you don’t feel ready to speak to anyone yet, please use this form to let us know the details. We can then put a stop on any letters, email or texts and put a freeze on the account.  

To fill out the form: 

• You must be the next of kin, executor or administrator of the estate  

• You must know the account details of the person who has died 

Once you are ready to formally notify us of the members death, please send the customer’s death certificate with our permission for us to run an electronic identity search.  You can give us permission using this form.

Alternatively, you can send two forms of identification. The documents that we accept are listed here: Savings accounts ID requirements  

We will then be in touch with the next steps 

Let us know and we will advise what documentation we need. You can then advise who you want the funds to be paid to.

We will make the process as easy as possible for you. Once you have told us of the death, we will freeze the account. This means there will be no payments in or withdrawals out of the account (although interest will still be earnt). We’ll let you know what documents we need and aim to sort everything out as quickly as possible. We will tell you how long we expect the process to take, what to expect and when, and what you will need for the next steps.

If the deceased is your spouse or civil partner you can inherit an additional ISA allowance under the Additional Permitted Subscription (APS) allowance. The APS doesn’t count towards any current year ISA subscriptions that you have.

The APS has to be done within three years of the date of the death or 180 days after the administration of the estate is complete (if this is later). Please note, we currently cannot accept Additional Permitted Subscriptions into an Ecology ISA account.

An ISA stays tax free until:

• The deceased’s estate is completed
• The account is closed
• The third anniversary of the account holder’s death