If you think you’ve been a victim of fraud or a scam, or if you are worried about suspicious activity, let us know as soon as possible.
Email: [email protected]
Tel: 01535 650 770
We’re open Monday to Friday (except bank holidays) between 9am to 5pm.
If you are alerted to the fraud outside office hours:
Contact your linked bank account provider to put a stop on payments out.
Contact us to let us know about the fraud (using the details above) and we will get back in touch as soon as possible once the office reopens
Report the fraud to Report Fraud Report Fraud
Change your passwords on your accounts.
There is also emotional and practical support available from Age UK and Victim support
What we do to keep you and your money safe:
- Our new systems have layers of authentication with device recognition, passcodes and passwords that are unique to you.
- Online sessions expire after a period of inactivity.
- Your account will lock if you use the wrong security details more than three times.
- We have strict security procedures for verifying your identity before discussing or disclosing confidential information or changing details on your account.
- All withdrawals from your Ecology savings account go to a linked bank account that must be in your name.
- If you have agreed for us to be able to contact you by text or email, we will contact you automatically following activity on your account or changes are made to your personal details.
What you need to do to keep your money safe:
- Make sure your mobile phone number, email and personal details are up to date on your Ecology account.
- Create strong passwords that include capitals, numerics and special characters (eg !,£,%)
- Shred all correspondence that includes personal details that could be used for identity theft.
- Stop and consider if an email, call or text is genuine. Fraudsters are good at making communications look like they are from trusted organisations. They will also trick you by making you think you need to act quickly and causing panic.
- Install anti-malware software on your devices and update your software when you are prompted.
Please see the individual product conditions, to ascertain if joint accounts are available. Joint account applications are by post. Please call Member Services 01535 650 770 for an application form.
Joint accounts opened after 24 March 2026 cannot use the online service or app at the moment. We will advise when this service becomes available.
No, you can manage your account by telephone and post. Please contact Member Services on 01535 650 770 or at [email protected]
The Ecology Community Scheme is not yet open for applications.
Full details on funding rounds, criteria and how to apply will be shared here once the scheme launches.
The Ecology Community Scheme is supported in part by our Rhondda Cynon Taf Community Impact Saver.
This savings account allows members to earn interest while also contributing directly to community impact.
Key features:
- 2.00% interest, plus an additional 1.00% donated to the Rhondda Cynon Taf Community Scheme
- Interest calculated from monthly average balances
- Annual and monthly interest options available
- Account matures into a standard Easy Access account on 31 December 2029
The scheme is open to a range of not‑for‑profit organisations, including:
- Registered charities
- Residents’ and community groups
- Community Interest Companies (CICs)
- Other not‑for‑profit organisations
To be eligible, organisations must:
- Be based in Rhondda Cynon Taf
- Deliver work that aligns with at least one of the four focus areas above
To ensure the Ecology Community Scheme supports initiatives aligned with its purpose, there are some requests we’re unable to fund at this time, including:
- Political causes or campaigns
- Religious causes
- Overseas travel
- Personal sponsorship
- For‑profit businesses
- Retrospective funding
- Ongoing operational costs (such as salaries or debt repayment)
The Ecology Community Scheme focuses on projects and initiatives that fall into one or more of the following areas:
- Benefitting the environment – Projects that protect, enhance or restore the natural environment, promote sustainability, or support local environmental action.
- Promoting financial resilience and wellbeing – Initiatives that help individuals and communities build financial confidence, resilience and security.
- Supporting safe and secure homes and communities – Projects that contribute to safe, stable housing or strengthen the security and wellbeing of local communities.
- Supporting local communities – Activities, services or initiatives that bring people together and provide meaningful support to the local community.
This depends on the balance of your existing account, as you can only pay in a maximum of £250 for your first deposit. You will need to open a Regular Saver account first, and then you could make your first payment as a transfer from your existing account.
