Archives: FAQ - Savings

This depends on the balance of your existing account, as you can only pay in a maximum of £250 for your first deposit. You will need to open a Regular Saver account first, and then you could make your first payment as a transfer from your existing account.

You can open an account for someone else using our Beneficiary account application form. This form must then been emailed or posted to Member Services. Once open the account can be viewed online or in the app.

Yes, you can request a withdrawal by post. You can download a withdrawal form from our website or call Member Services and they will send one to you. Your funds will be paid into your linked account.

Yes, you can apply for any of our accounts by post. Simply call Member Services and they will send you all the information you need to apply.

A standing order needs to be set up from your linked account. You will need to choose which date you would like the money sent to your Ecology account and the frequency. You will need to set this up with the bank that you have your linked account with.

Our Member Services team is always here to support you with your enquiries, including any questions you may have about using our Online Services. The new systems are designed to make it easier for you to manage your account, but we understand that you may need help getting used to the system. You can call our Member Services team at our Silsden Head Office, on 01535 650 770.

Statements will be generated annually, and available online and via the app. If you operate your account via post, this will be posted to you. Please see your Product T&Cs for dates.

The last three annual statements for your account will be stored on your online account so you can view them online or in the app. If you need to, you can also download them or call Member services and ask them to send you a copy.

Yes, transfers between your Ecology savings accounts are instant, unless the account requires notice. For notice accounts the funds will be transferred automatically once the notice period is complete.

You can withdraw up to £25,000 from your Ecology savings account into your linked account at any time online or via the Ecology App. For amounts over £25,000 you must call Member Services on 01535 650 770 to authorise the transaction. Postal customers can use the withdrawal form.