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Mutual values

Mutual values

Our mutual model means that we can be completely focussed on our mission rather than generating profits for shareholders, and it means our members have a say in how we’re run.

Coronavirus (COVID-19)

In light of the ongoing situation relating to COVID-19, we are taking the necessary steps to protect our colleagues and continue to provide services to members.

We’re having to do things a little differently to maintain services to members so it may take longer than usual to respond to your calls, emails and online and postal requests.

So that we can support those in the most vulnerable situations we ask that you only call if your enquiry is urgent. Click here for more information.

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