Archives: Faq

Holds our products and product specific data

19. The right to lodge a complaint

If you are unhappy with how we have collected, processed or managed your personal information, you have the right to make a complaint. You can contact us on [email protected] or by calling us on 01535 650 770 or by writing to Ecology Building Society, Ellis House, 7 Belton Road, Silsden, Keighley, West Yorkshire BD20 0EE. We take all complaints seriously and are committed to promptly and fairly investigating and resolving your concerns.

If you are not satisfied with the way Ecology Building Society had handled your complaint, you can raise a complaint directly with the Information Commissioner’s Office (ICO) see www.ico.org.uk for details

17. Consequences of Processing

If we, or a fraud prevention agency, determine that you pose a fraud or money laundering risk, we may refuse to provide the services or financing you have requested, or we may stop providing existing services to you.

A record of any fraud or money laundering risk will be retained by the fraud prevention agencies, and may result in others refusing to provide services, financing or employment to you. If you have any questions about this, please contact us on the details above.

11. Credit Safe: Credit Reference and Affordability Checks

To help us assess applications, prevent fraud, and meet our legal and regulatory obligations, we may obtain information about you from credit reference agencies (CRAs).

We obtain this information via Creditsafe, which uses its data partner TransUnion to supply consumer credit and identity data.

  • Creditsafe Business Solutions Limited is authorised and regulated by the Financial Conduct Authority.

FCA Firm Reference Number: 742313

  • TransUnion International UK Limited is authorised and regulated by the Financial Conduct Authority.

FCA Firm Reference Number: 737740

The information we receive may include data relating to your identity, credit commitments, payment history, and public record information. This data is used solely for legitimate business purposes, including creditworthiness assessment, identity verification, and fraud prevention, in accordance with applicable data protection laws.

Further information about how Creditsafe and TransUnion process your personal data can be found in their respective privacy notices:

9. What are the consequences of not providing personal data?

If you choose not to provide the personal data we request:

  • we may be unable to enter into a contract with you
  • we may be unable to fulfil orders, supply goods, or provide services
  • we may be unable to conduct necessary verification, compliance, or fraud prevention checks; and
  • as a result, our services may be delayed, restricted, or declined.

Where personal data is requested for optional purposes, such as marketing communications, providing this data is not mandatory, and you may withdraw your consent at any time without affecting your ability to receive goods or services from us.

How do I change my linked bank account with you?

To change your linked bank account on the Ecology App

  • Log in and select the person icon in the top left-hand corner of the screen.
  • Scroll down to your linked bank account.
  • Select Edit
  • Enter your new linked bank account details.
  • You’ll be asked to enter this followed by your PIN number (if biometrics are enabled you won’t need to enter your PIN)

Your linked bank account will then be changed.

You’ll receive an email and a text to confirm your linked bank account has been changed.

Please note you can only change your linked bank account every six months. If you need to do it again within six months, please contact us to do this. You can contact us directly through the app.

To change your linked bank account on the Online Service

  • Log in to the Online Service
  • Click on Profile in the top right
  • Scroll down and click ‘linked bank account’
  • Enter your new linked bank account details.
  • Click ‘Save’

To change your linked bank account details by email or post

Complete the Change of Details form and email it to: [email protected]

Or post it to: Member Services, Ecology Building Society, Ellis House, 7 Belton Road, Silsden, West Yorkshire BD20 0EE  

How do I change my name with you?

Complete the Change of Details form and email it with evidence of the required change (marriage certificate or change of name deed) to: [email protected]

Or post it with evidence of the required change (marriage certificate or change of name deed) to: Member Services, Ecology Building Society, Ellis House, 7 Belton Road, Silsden, West Yorkshire BD20 0EE  

How do I change my phone number with you?

To change your phone number on the Ecology App

  • Log in and select the person icon in the top left-hand corner of the screen.
  • Scroll down to Phone
  • Select Edit
  • Enter your new phone number
  • You will be sent a verification code to verify your new number. You’ll be asked to enter this followed by your PIN number (if biometrics are enabled you won’t need to enter your PIN)

You’ll receive an email and a text to confirm your address has been changed.

To change your phone number on the Online Service

  • Log in to the Online Service
  • Click on Profile in the top right
  • Scroll down to where it says Mobile number and click ‘Edit’
  • Type in your new mobile number
  • Click ‘Save’

To change your phone number by email or post

Complete the Change of Details form and email it to: [email protected]

Or post it to: Member Services, Ecology Building Society, Ellis House, 7 Belton Road, Silsden, West Yorkshire BD20 0EE  

About our new Porth branch

Ecology chose Porth in South Wales for its first-ever branch having identified the town as one of several across the UK facing long-standing inequalities in access and opportunity.

In Wales alone, over 62% of High Street bank branches have closed their doors in the last decade, with Porth’s last remaining bank closing in October 2017, making it difficult for residents and local business to access key financial services.

Read more here about our new branch.