Archives: Faq

To change your linked bank account on the Ecology App

• Log in and select the person icon in the top left-hand corner of the screen.
• Scroll down to your linked bank account.
• Select Edit
• Enter your new linked bank account details.
• You’ll be asked to enter this followed by your PIN number (if biometrics are enabled you won’t need to enter your PIN)

Your linked bank account will then be changed.

You’ll receive an email and a text to confirm your linked bank account has been changed.

Please note you can only change your linked bank account every six months. If you need to do it again within six months, please contact us to do this. You can contact us directly through the app.

To change your linked bank account on the Online Service

• Log in to the Online Service
• Click on Profile in the top right
• Scroll down and click ‘linked bank account’
• Enter your new linked bank account details.
• Click ‘Save’

To change your linked bank account details by email or post

Complete the Change of Details form and email it to: [email protected]

Or post it to: Member Services, Ecology Building Society, Ellis House, 7 Belton Road, Silsden, West Yorkshire BD20 0EE  

For security reasons you cannot change your email address in the Ecology App or on the Online Service.

Complete the Change of Details form and email it to: [email protected]

Or post it to: Member Services, Ecology Building Society, Ellis House, 7 Belton Road, Silsden, West Yorkshire BD20 0EE  

Complete the Change of Details form and email it with evidence of the required change (marriage certificate or change of name deed) to: [email protected]

Or post it with evidence of the required change (marriage certificate or change of name deed) to: Member Services, Ecology Building Society, Ellis House, 7 Belton Road, Silsden, West Yorkshire BD20 0EE  

To change your phone number on the Ecology App

• Log in and select the person icon in the top left-hand corner of the screen.
• Scroll down to Phone
• Select Edit
• Enter your new phone number
• You will be sent a verification code to verify your new number. You’ll be asked to enter this followed by your PIN number (if biometrics are enabled you won’t need to enter your PIN)

You’ll receive an email and a text to confirm your address has been changed.

To change your phone number on the Online Service

• Log in to the Online Service
• Click on Profile in the top right
• Scroll down to where it says Mobile number and click ‘Edit’
• Type in your new mobile number
• Click ‘Save’

To change your phone number by email or post

Complete the Change of Details form and email it to: [email protected]

Or post it to: Member Services, Ecology Building Society, Ellis House, 7 Belton Road, Silsden, West Yorkshire BD20 0EE  

Ecology chose Porth in South Wales for its first-ever branch having identified the town as one of several across the UK facing long-standing inequalities in access and opportunity.

In Wales alone, over 62% of High Street bank branches have closed their doors in the last decade, with Porth’s last remaining bank closing in October 2017, making it difficult for residents and local business to access key financial services.

Read more here about our new branch.

 

 

4pm – Annual General Meeting including Ask the Directors

5.30pm – AGM closes

 

 

Our new branch is at 44 Hannah Street, Porth, South Wales, CF39 9RA.

This is in the town centre, approximately five minutes’ walk from Porth railway station and the bus interchange. We encourage our Members to travel to our events by public transport if possible.

Rhondda Cynon Taf Council also provides information about public transport service in the local area.

For trains information and timetables, visit National Rail. Stagecoach is the main operator of buses serving Porth and Rhondda Cynon Taf.

The closest car parks to our branch are in Hannah Street (up to two hours’ parking) and a couple of minutes walk away at Porth Plaza (long stay).

Please click the image to open in Google Maps:

 

 

Voting is your chance to shape how your Society is run. Vote in a way that suits you – online, by post, or in person at our AGM – and the voting process is quick and easy.

As an eligible Member, you will receive an AGM voting pack via post or email. The pack also contains our Annual Review and Notice of AGM which includes information relating to AGM resolutions.

Simply visit ecology2026.ukeballot.uk to vote online; or scan the QR code on your paper proxy voting form. Alternatively, you can complete the voting form in your AGM voting pack and post it back to us, free of charge, in the envelope provided.

This year’s voting will be administered by PIN, a leading election services provider.

Please ensure we receive your vote by 11.59pm on Monday 20 April 2026.