Our standard of service

We’re committed to always giving you the best service that we can, with over 94% of Ecology borrowers rating us as very good or excellent.

You can speak directly to our dedicated team of specialist mortgage advisers who are experts in renovations and retrofits. We consider every project on a case-by-case basis and have extensive experience in non-standard properties, energy efficiency improvements and ecologically sound building practices.

The Financial Conduct Authority (FCA) has laid down detailed rules about the service we must offer on regulated residential mortgages. Under these rules, we will provide you with advice and a recommendation on which of the Society’s products is most suitable for you, based on your needs, preferences, and affordability.