If you are unhappy with how we have collected, processed or managed your personal information, you have the right to make a complaint. You can contact us on [email protected] or by calling us on 01535 650 770 or by writing to Ecology Building Society, Ellis House, 7 Belton Road, Silsden, Keighley, West Yorkshire BD20 0EE. We take all complaints seriously and are committed to promptly and fairly investigating and resolving your concerns.

If you are not satisfied with the way Ecology Building Society had handled your complaint, you can raise a complaint directly with the Information Commissioner’s Office (ICO) see www.ico.org.uk for details