Our Interactive Terms and Conditions can be found at the bottom left of the Interactive welcome page or homepage.

We appreciate that many Interactive users would prefer not to receive transaction notices in the post. Not all of our members have access to the internet and many of these members, as well as some Interactive users, prefer to receive paper notifications. Unfortunately, our system currently doesn’t allow us to suspend paper notifications for some members but not others. In future we aim to offer this option and we will keep you informed of any changes to our service.

You cannot pay funds in to your savings account through Interactive. To credit funds to your account, either send a cheque payable to Ecology Building Society re: (your name) or transfer funds to our bank account (sort code 08-90-72, account number 70361591) quoting your savings account number as a reference.

You can do this via the secure messaging facility available from the homepage. Simply send us a message to advise us what you would like to do and we will reply to confirm the action taken.

You cannot request the closure of your account via Interactive. To close your account we need your signed instructions, either on a Withdrawal/Notification Form or a signed letter. You can download the form from www.ecology.co.uk/savings/forms. Please post this notification to us along with your account passbook (where applicable).

Yes – select ‘Change Email Address’ from the menu on the left and follow the instructions.

Yes – you can tell us your new address and phone number by sending us a secure message on Interactive. This facility can be found in the menu on the left of your Homepage.

To request a withdrawal, please click on ‘Transfers & Withdrawals’ from the menu on the left of the homepage and follow the instructions. You cannot request a withdrawal via the messaging service.