Archives: FAQ - Interactive

As an equal opportunities employer, we’re committed to creating an environment where there is mutual respect and equality of opportunity for all colleagues.

Apply

If you are interested in applying you will be asked to submit your CV and covering letter to let us know about your previous experience. We’ll send you an acknowledgment to let you know that we’ve received your application.

Review

We’ll review your application against the skills and experience we are looking for in our successful candidate and let you know if your application is going to be progressed. If successful, we’ll be in touch to arrange the next stage.

Interview

For most vacancies, you’ll be invited to an initial interview which may be held over the telephone. During this interview you will be able to learn more about the role for which you have applied as well as giving the interviewer a chance to get to know more about you, your experience and what you are looking for in your next role.

If successful at this stage, you’ll be invited to attend a face to face interview with the recruiting manager, which will normally be held at our eco-build offices in Silsden, West Yorkshire. You’ll be asked to complete an application form and return it to us before your interview. There may also be some aptitude tests to complete relevant to the role you have applied for.

Feedback

We’ll usually let you know the outcome of your interview within a week of the last interview taking place. Your interviewer will give you an indication of when this will be. If you are successful, we will discuss the next steps with you and start preparing for you to join us. If you aren’t successful, we’ll let you know and we’ll provide feedback so you’ll know why.

Our Digital Service Terms and Conditions can be found on our savings documents and forms page.

We appreciate that many online users would prefer not to receive transaction notices in the post. Not all of our members have access to the internet and many of these members, as well as some online users, prefer to receive paper notifications. Unfortunately, our system currently doesn’t allow us to suspend paper notifications for some members but not others. In future we aim to offer this option and we will keep you informed of any changes to our service.

Please contact us straight away on 01535 650770 and we’ll add a security block on your account. You can still access your account through our Online Service.  

When you get a new phone, download the App. You will be asked to enter your log in details (email address and password). You will be sent a verification code to your mobile number. You will then be asked to create and re-enter a PIN to secure your account.

For security reasons, the app can only be downloaded onto one mobile phone at a time and isn’t compatible with tablets.

When you are on the log in screen you will see the option to reset your PIN.

From the home screen, tap the ‘More’ button, then select ‘Log out’. This will fully log you out of the Ecology App. To log back in you will need to re-enter your username and password, then reset your PIN

Yes, you can do the same things on both. The App is designed specifically for mobile devices, so it’s easier to use on a smaller screen, and it also offers features like push notifications and biometric login.