Please contact us straight away on 01535 650770 and we’ll add a security block on your account. You can still access your account through our Online Service.
When you get a new phone, download the App. You will be asked to enter your log in details (email address and password). You will be sent a verification code to your mobile number. You will then be asked to create and re-enter a PIN to secure your account.
For security reasons, you can only download the app onto one mobile phone at a time.
For joint accounts, each account holder with a different email address, can download the app onto their phone.
The app isn’t compatible with tablets. ,
When you are on the log in screen you will see the option to reset your PIN.
From the home screen, tap the ‘More’ button, then select ‘Log out’. This will fully log you out of the Ecology App. To log back in you will need to re-enter your username and password, then reset your PIN.
You don’t need to log out every time you use the app. If you don’t log out and just close the app, you will need to enter your PIN or biometrics to access the account again.
Yes, you can do the same things on both. The App is designed specifically for mobile devices, so it’s easier to use on a smaller screen, and it also offers features like push notifications and biometric login.
Yes, you can enable biometric login (fingerprint or face recognition) via the app’s security settings.
Yes, you can. However, Ecology Products are only available to UK Residents. Please see our General T&Cs for more information.
To download the Ecology App visit the App Store or Google Play and search Ecology Building Society.
The system will only reject your login details if some information is entered incorrectly. If you enter the incorrect log in details five consecutive times, your online account will be suspended and will need to be unlocked. We understand this can be frustrating and we will do everything we can to help you. Your User ID is created when you first register for the service and is unique to you. For security reasons, we cannot issue you with multiple User IDs, so it is not possible to re-register. If you are having difficulties with the system, please contact us – we will be happy to talk you through the login process while you are online.