Archives: FAQ - Interactive

Yes, you can enable biometric login (fingerprint or face recognition) via the app’s security settings.

Yes, you can. However, Ecology Products are only available to UK Residents. Please see our General T&Cs for more information.

To download the Ecology App visit the App Store or Google Play and search Ecology Building Society.

The system will only reject your login details if some information is entered incorrectly. If you enter the incorrect log in details five consecutive times, your online account will be suspended and will need to be unlocked. We understand this can be frustrating and we will do everything we can to help you. Your User ID is created when you first register for the service and is unique to you. For security reasons, we cannot issue you with multiple User IDs, so it is not possible to re-register. If you are having difficulties with the system, please contact us – we will be happy to talk you through the login process while you are online.

If you forget your Password or Memorable Information and are locked out of your account, you should click the ‘Forgot Password?’ button on the welcome page. You will then be taken through the on-screen process for resetting your details. We recommend that you enter a different Password and Memorable Information to those that you chose originally. After clicking the ‘Reset Password’ button, you will receive an email containing an Activation Key, which will enable you to unlock your account. Your User ID (‘Username’) will not change. Please note, you must reactivate your account within 21 days of receiving your Activation Key.

The following points might help you log in:

• Check if you have inputted correctly your User ID number, which you’ll find in the letter that was sent to you when you first registered for the online service
• When creating your Password and Memorable Information, please remember that the system is case sensitive
• If you used spaces in your Memorable Information, these will be counted as characters
• The Activation Key will only be required when you first log on and you will only be asked to enter it after you have successfully entered your User ID, Password and Memorable Information
• The Activation Key is not your Password
• If you find your Password or Memorable Information hard to remember, you can change them at any time. To do this, log in to your online account and click on your name where it appears at the top of the left-hand menu. From here, you can change your login details by selecting ‘Security Details’ and choosing the appropriate option.

If you forget your Password or Memorable Information and are locked out of your account, you should click the ‘Forgot Password’ button on the welcome page. You will then be taken through the on-screen process for resetting your details. We recommend that you enter a different Password and Memorable Information to those that you chose originally. After clicking the ‘Reset Password’ button, you will receive an email containing an Activation Key, which will enable you to unlock your account. Your User ID will not change. Please note, you must reactivate your account within 21 days of receiving your Activation Key.

You can use separate words within your Memorable Information, but please remember that the space between the words counts as a character. When you log on, you will be asked to enter specific, numbered characters from your Memorable Information and you should include the spaces when you count. This also means that sometimes the character you are asked to enter will be a space character.

 

Existing Members: You’ll need to register through our Online Service by clicking HERE, before you can register on the Ecology App.

You can view step-by-step instructions in our helpful guide by clicking HERE.

In order to register you’ll need: 

• Your previous ten digit account number – you can find this on an old statement or on the letter we recently sent to you 
• Your email address 
• To think of a memorable password 
• Bank account details of a UK personal bank account in your name that you want to link to your Ecology savings account (sort code and account number). You’ll need to provide these to add and withdraw money from your Ecology savings account. 
• Access to your mobile and email account as you will receive One Time Passcodes 

New Members: If you’re opening a new account, you’ll register as part of your application, either on the App or through the Online Service. Just have your email address, mobile number and a secure password ready.  

Your chosen password needs to include: 

• At least 8 characters 
• A special character (like ! or ?) 
• A number 
• A lowercase letter 
• An uppercase letter 

You’ll also need the bank account details you want to link to your Ecology savings account. (The sort-code and account number.) This will be your linked account (see below for what this is). 

 

• Based in Silsden, West Yorkshire
• £20,000 to £23,500 plus benefits – dependent upon skills and experience

This is a new and exciting opportunity, for a highly numerate Finance Analyst, to join a unique organisation that’s working to bring about positive change.

Ecology Building Society is a successful member-owned financial institution with a clear environmental focus and a mission to promote sustainable development. We are committed to building a greener future through the provision of a range of simple, ethical savings products to support mortgages for properties and projects which respect the environment. With more than 35 years’ experience, around £170m in savings balances and over 10,000 members, we’ve got ambitious plans for our future.

About the role

The Finance Analyst plays an integral part in the production of management accounts, financial reporting and the daily management of the Society’s liquidity position.

The primary responsibilities will include:

• Maintaining the Society’s purchase ledger process, processing supplier payments and maintaining accurate records;
• Support the Finance Manager in the production of monthly accounts;
  Reporting of variances against budgets and forecasts;
• Daily bank reconciliations and the transfer of funds between bank accounts to meet savings and mortgage monies forecast demand;
• Providing Back Office treasury support;
• Support the Finance Manager in the ongoing assets and liabilities management;
• Prepare and analyse liquidity management information including stress testing against Society models; and
• Preparation and submission of regulatory returns.

About you

The ideal candidate will be highly numerate and capable of preparing and analysing complex financial data.   Attention to detail is imperative. Experienced of working in a regulated environment would be beneficial, preferably in the Financial Services sector.   AAT qualified (or studying towards) would be an advantage, however we will consider applications from candidates qualified by experience in a similar role.

Working for Ecology

Located in Silsden, West Yorkshire, our offices are an eco-friendly design and build.   In addition to a competitive salary, we offer:

• Pension scheme*;
• On site free parking available;
• Competitive holiday allowance with an annual holiday purchase scheme;
• Life Assurance*;
• Annual volunteering days;
• Cycle to work scheme; and
• Annual profit related pay scheme.
  * after 3 months qualifying service

As a Building Society, we’re a mutual, which means we’re owned by our members and are run exclusively in their best interests. If you would like to join our team and pursue a rewarding career in a Company that exists to make a difference, then please apply today by emailing your CV to [email protected].