If you’re worried about money or are experiencing financial difficulty, get in touch. Here are some of the ways we could help, depending on your situation:
- Arrange a temporary payment plan with you.
- Change the way you make your payments, or the date you make them.
- Let you pay back your mortgage over a longer period (reducing your monthly payments).
- Change the repayment method of your mortgage.
- Defer your monthly mortgage payment (take a payment holiday).
- A combination of any of the above.
We’ve signed the Government Mortgage Charter. The Mortgage Charter is a set of universal standards to help and reassure mortgage holders worried by high interest rates.
Getting more help
You can get free, independent and impartial debt advice from the following organisations:
MoneyHelper
StepChange Debt Charity
National Debtline
Citizens Advice
They’ll go through your situation, discuss your budget and what you owe, and make a plan with you. You’ll find lots of information on their websites. They can also make sure you’re getting any benefits you might be entitled to.
These organisations are all regulated by the Financial Conduct Authority, so you know you’re in safe hands.
They do not work for us or any other lender. They’ll advise you based on what’s best for you and your situation.
The Building Societies Association also has help information on its website about ‘What to do if you can’t pay your mortgage’. This has further advice and resources which you may find helpful.
Fraud and scams
If you think you’ve been a victim of fraud or a scam, or if you are worried about suspicious activity, let us know as soon as possible.
Email: [email protected]
Tel: 01535 650770
We’re open Monday to Friday (except bank holidays) between 9am to 5pm only. We only process payments within these times so there’s no risk of money leaving your account outside of these times.