We collect personal data when you:
- apply for our products or services online, on the phone, or through the post
- update your information online, on the phone, or through the post (for example, when you change your address)
- speak to us on the phone
- visit our website, or any digital service we offer now or in the future
- send us letters, emails or other documents
The types of personal information we collect from you are:
- identifying details such as your full name, previous names and addresses, title, date of birth, age, signature, unique personal identifier and account number
- contact details such as your home address, email address and phone number
- financial data such as your bank account number, payment details, payee details, earnings, income, expenditure, spending habits, transaction history, tax residency, tax reference number, source of funds, and purpose of withdrawal
- personal information about your family such as your marital status, next of kin, dependents and emergency contact details
- profile data such as your sex, occupation, employment status, citizenship status, residential status, status as a Politically Exposed Person, details of directorship or trustee roles, property details, occupancy status and insurance information
- identification data which includes your driving licence, passport, National Insurance number and other national identifiers
- how you interact with us which includes the products and services you hold with us, transaction, call recordings, photographs, video recordings or any other form of communication
- technical data such as internet protocol (IP) address, location data, operating system, time zone etc
Special Category and Criminal data
We also collect:
- some special categories of personal data such as information on your political beliefs or those concerning your health or if you are a vulnerable customer
- biometric data for the purpose of accessing your account or identifying fraud
- details of any unspent criminal convictions, pending convictions, bankruptcy/receivership, county court judgements, court records and pending orders. This will also include any sanctions or suspensions from any financial services regulator
