In order to withdraw or transfer money using the online service, you need to register the details of the account to which you want to transfer money. You can only register one account and it must be a UK bank or building society account held in your name (or, if you have a joint account, the name of one of the account holders).

You can set up your bank details by clicking on ‘Your Bank Account’ from the menu on the left of the homepage. It can take up to two working days to process your request and verify the details. If we need more information to do this, we will contact you. You will not be able to make a request to send funds to your bank account until we have verified the details.

If you wish to change the account to which you make transfers, you will first need to delete the details of the account that you had previously registered. You can only do this if you have no outstanding withdrawal/transfer requests.