• • Based in Silsden, West Yorkshire
  • £14,943 per annum plus benefits

Job Description

This is a superb opportunity to start your career in financial services, working with the savings team of a leading building society. We use our members’ savings to make a positive environmental impact and at the same time give them a fair financial return. With more than 35 years’ experience, we’ve got ambitious plans for our future.

About the role

With around £170m in savings balances and over 10,000 members’ accounts to manage, our savings team are a hive of activity. We don’t have a network of branches so our central savings team are responsible for the full administration of our members’ accounts. This will include:

• Receiving, validating and actioning receipt of funds into accounts;
• Receiving, validating and actioning funds withdrawal or transfer requests – either by phone, online or by post;
• Supporting our members over the telephone with account queries and online access registration queries;
• Opening new accounts;
• Carrying out the end of day balancing and reconciliation of transactions through our online banking systems;
• Setting up or amending direct debit instructions;
• Answering members’ account queries or customers service requests – either by phone, online or by post.

About you

The ideal candidate will have a friendly disposition and a good work ethic.  You will be dealing with large amounts of data on a daily basis so  will need strong attention to detail and good IT skills. You’ll be speaking to our members on a regular basis too, so we are looking for an organised and motivated individual with a passion and drive for delivering excellent customer service.  Experience isn’t necessary – we can provide you with the opportunity to gain experience – we are looking for an enthusiastic individual with a positive attitude who wants to succeed.

Ideally candidates will have GCSEs grade 9-4 (A-C) in English and Maths

Working for Ecology

Located in Silsden, West Yorkshire, our offices are an eco-friendly design and build. In addition to a competitive salary, we offer:

• The opportunity to gain a nationally recognised level 2 Customer Service or Level 3 Business Administration qualification;
• Free parking available;
• Competitive holiday allowance with an annual holiday purchase scheme;
• Life Assurance*;
• Annual volunteering days;
• Cycle to work scheme; and
• Annual profit related pay scheme.
  * after 3 months qualifying service

About us

Ecology Building Society is a successful member-owned financial institution with a clear environmental focus and a mission to promote sustainable development. We are committed to building a greener future through the provision of a range of simple, ethical savings products to support mortgages for properties and projects which respect the environment.

If you would like to join our team and pursue a rewarding career in a company that exists to make a difference, then please apply today, sending your CV and covering letter to [email protected]

Closing date:  21st January 2019

 

 

 

• Based in Silsden, West Yorkshire
• Full-time
• Salary scale £38,000 – £40,000, plus benefits

We’re looking for a talented marketing specialist to develop and deliver a marketing strategy, plan and activity that supports the Society in achieving its mission to build a greener society.

Ecology Building Society is a successful member-owned financial institution with a clear environmental focus and a mission to promote sustainable development. Our members save with us in the knowledge that their money is being used to make a positive environmental impact whilst giving them a fair financial return. Our impact isn’t about the profit we make – it’s about the difference we make to the environment and to communities across the UK. Since 1981 we’ve lent to over 2,500 projects, supporting individuals, charities, environmental businesses and community-led housing organisations to realise their sustainable living ambitions.

About the role

The Marketing Manager is responsible for the development and implementation of marketing initiatives to promote the aims and objectives of the Society and support the delivery of the corporate business plan. As Marketing Manager you will:

• identify and develop channel specific marketing plans to optimise our reach and enhance distribution capability
• support our planned growth by building the marketing strategy, acquiring new members and engaging existing members via multiple channels
• undertake market research and analysis to provide valuable input into product development, pricing and marketing decisions
• create and manage relationships with key stakeholders and ensure that Ecology’s website, digital channels and promotional activity is optimised to grow the audience, build engagement and drive our mission
• work collaboratively with colleagues and play a key role in developing the marketing infrastructure and systems for a modern and growing organisation.

 

About you

You will be comfortable working at both strategic and tactical levels and will bring your knowledge, expertise and vision to shape the future of marketing at Ecology. You will have experience in a similar role, a relevant qualification and share a passion for our ethical products, services and values. This is a fantastic opportunity for the successful candidate to bring their creativity, acumen and insight to the team.

Working for Ecology

You’ll be based in our unique eco-build office in Silsden, West Yorkshire. As well as a great working environment and supportive team you will enjoy:

• a salary of £38,000 to £40,000 per annum (dependent upon experience)
• 28 days annual leave plus bank holidays
• free parking
• a holiday purchase scheme
• annual performance related bonus scheme
• entitlement to a competitive Society pension contribution and death in service life cover (offered after 3 months’ service).

 

Our mission matters. The majority of the UK’s 16 million houses waste energy on a massive scale – contributing up to 27% of our carbon footprint. We know that properties can be built, converted, renovated or improved with respect for the environment, and with comfort and affordability in mind. We’re here to help people and communities across the UK make it happen. You don’t need to take our word for it, we:

• are the proud winners of the Mortgage Finance Gazette award in 2018 for Mortgage Product Innovation
• were rated as an ethical best buy for our mortgages and savings accounts by Ethical Consumer magazine in its product guide rankings (May/June 2018)
• are an accredited Living Wage employer, and
• were the first building society in the UK to be awarded the Fair Tax Mark in 2016.

 

If you would like to be part of our team and help make a difference, then please send your CV and a covering letter in support of your application to [email protected] before the closing date.

Closing date:  8th January 2019

If you wish to set up a new Direct Debit, you’ll need to print off our Direct Debit mandate and return a completed copy to Ecology.

If you wish to amend the details of an existing Direct Debit (e.g. increase or decrease the amount, or suspend or cancel the payment), you can do so by sending us a secure message. Please note, you cannot set up a new Direct Debit by secure message; this is only possible by sending us a completed Direct Debit mandate in the post.

 

In any one request, the minimum amount you can withdraw/transfer is £10.00 and the maximum is £25,000.00. There needs to be enough money in your account to cover the withdrawal/transfer and the request must not take your balance below the minimum required to keep your account open.

If you receive an error message, it is likely because the amount you have entered is below or above the limits allowed.  Please enter only numbers and a decimal point into the box (e.g. to withdraw/transfer two thousand five hundred pounds, enter: 2500.00).

 

If the website for Ecology’s online service does not seem to be working correctly (for example, if the links/buttons are not working or the page seems to be displaying strangely), it may be because you are not using the latest version of your internet browser. A browser is simply the software that gives you access to the internet (e.g. Chrome, Firefox, Safari, Microsoft Internet Explorer).

While we recommend Chrome as the optimum browser, the online account service is designed to be compatible with most mainstream browsers. However, you will need to make sure that whichever version you are using is up-to-date. The following browsers are supported for use with the online service:

Operating system	Browser	Is it supported?
Windows	Microsoft Edge	Yes
Windows	Google Chrome	Yes
Windows	Mozilla Firefox	Yes
macOS	Microsoft Edge	Yes
macOS	Google Chrome	Yes
macOS	Mozilla Firefox	Yes
macOS	Safari	Yes
iOS	Safari	Yes
iOS	Google Chrome	Yes
Android	Safari	Yes
Android	Google Chrome	Yes

If you’re not sure which version of your browser is installed on your computer – or whether it’s up-to-date – there are websites that can instantly tell you this. Simply ask the relevant question (e.g. ‘What browser am I using?’) via an internet search to find a suitable website that can give you this information.

If you are not using an up-to-date version of your browser, you should be able to download the latest version by visiting the official website of your browser provider, where there is often a ‘download’ button on the homepage.

If you have not used your online account since the new version of the service was launched in July 2018, you will arrive at a ‘Your security details expired‘ page when you next log in.

If this is the case, you should use the on-screen form to create your new Password and Memorable Information. Once you have done this, you’ll be able to access your online account straightaway.

Following the updates to the system that were made in July 2018, it is a requirement that everybody using the online service goes through the ‘Your security details expired‘ process . This means that, even if you have reset your details using the ‘Forgot password?‘ button, if you have not yet gone through the ‘Your security details expired’ process, you will be prompted to do so when you next log in.

As well as your User ID, you will need your Password and Memorable Information to access your online account each time you log in.

Whereas your User ID is assigned to you, you can choose your own Password and Memorable Information. These can be anything you like, as long as they meet the following criteria.

Passwords need to:

• be a minimum of 8 characters and a maximum of 64 characters
• contain at least 1 number
• contain at least 1 special character (e.g. !£$%&*)
• contain at least 1 uppercase and 1 lowercase letter.

Memorable Information needs to:

• be between 8 and 15 characters long (a combination of letters and numbers is recommended).

Can I use separate words for my Memorable Information?

You can use separate words within your Memorable Information, but please remember that the space between the words counts as a character. When you log on, you will be asked to enter specific, numbered characters from your Memorable Information and you should include the spaces when you count. This also means that sometimes the character you are asked to enter will be a space character.

You will need your User ID to log in to the system.  You can find this number in the email that was sent to you when you first registered to use the online service.

If you forget your Password or Memorable Information, you can reset these yourself using the ‘Forgot password?’ button. However, your User ID cannot be changed so, if you have forgotten it and can’t find your original registration email, you will need to contact our savings team who will be able to help you to regain access to your online account.