We're currently looking for an Complaints Handler (Fixed Term 12-months) to work across our operations teams.

In this role, you'll  be responsible for handling and resolving complaints to ensure our Members receive a fair outcome. You'll identify trends and root causes and provide input to improve overall Member experience.

We'd love to hear from you if you have experience working in a Bank or Building Society with proven customer service skills. Ideally you'll have a working understanding of Financial Conduct Authority (FCA) complaint handling rules.

For more details about this role, and to apply, please click the button below.

Apply here

Closing date: 26 July 2023

We're currently looking for an Application Support Analyst (Fixed Term Contract 12-months) to provide technical support to Ecology's business critical applications.

Supported by the IT Infrastructure & support team you'll investigate, troubleshoot, and resolve queries. You'll also escalate service ticket requests to outsourced service providers, managing these cases through to completion.

We'd love to hear from you if you have ambition, system skills and excellent customer service experience. Preferably you'll have experience in both mortgage and savings systems and processes.

For more details about this role, and to apply, please click the button below.

Apply here

Closing date: 23 July 2023

We're currently looking for a Project Marketing Manager (12 month fixed Term Contract) to own the delivery of marketing project communications.

We're looking for someone to ensure the successful completion of marketing communication related projects. We'd like someone to help us bring the Ecology brand to life with colleagues. You'll create content which raises brand awareness, product awareness and impact.

You'll also support Product Range Review Member communications and own statutory Member communications.

We'd love to hear from you if you have knowledge and experience of marketing communications. What we ask from you is that you bring your passion, skill and experience, and that you join us in working to the best of your ability and with a good heart.

For more details about this role, and to apply, please click the button below.

Apply here

Closing date: 29 June 2023

We're currently looking for a Customer Service Apprentice. This is a full-time fixed term post, inclusive of one day per week at College to get a fully funded L2 Business Administration qualification. You'll be supported internally with a development plan and externally by the College via a Tutor. Successful completion of the course may lead to full time permanent employment with the Society.

We're small enough that you will be fully immersed in all aspects of our Society’s administration teams. You'll get involved with processes, people, and our Members.

We'd love to hear from you if you have experience of administration and customer service.

​Candidates will have GCSE's grade 9-4 (A-C) in English and Maths. Current GCSE students may also apply whom will receive results in August 2023 and wish to further their career via an Apprenticeship. Employment Start date will be early July 2023, with College enrolment commencing September 2023.

For more details about this role, and to apply, please click the button below.

Apply here

Closing date: 26 May 2023

Our Members help make our Society possible, and the purpose of our Savings Customer Service Team is to provide excellent customer service to them.

We're small enough so that as Savings Administrator you'll be fully immersed in all aspects of the Savings team. This will give you the opportunity to be involved in all aspects of the savings Member experience.

If customer service is your passion, and if you have experience of what good looks like then we'd love to hear from you.

For more details about this role, and to apply, please click the button below.

Apply here

Closing date: 17 May 2023

As we navigate a period of transformation and innovation we're looking for an experienced Continuous Improvement Lead. In this role you'll lead a full Product Range Review process to ensure the Society is meeting consumer needs and driving commercial value.

Examining and understanding all aspects of our full product range, using Member and market insight to relay areas needing improvement. You'll  propose how we meet our Member needs and commercial goals with our product set.

You'll also map Member journeys and use consumer data to identify ‘pain points’ and then working with relevant teams and applying continuous improvement methodology to improve the outcome.

We'd love to hear from you if you have experience of product, migration programmes and process mapping.

For more details about this role, and to apply, please click the button below.

Apply here

Closing date: 20 April 2023

We're looking for a PR Manager to shape Ecology’s reputation. You'll ensure we agitate for change and create impact through effective media coverage.

The PR Manager is responsible for developing and implementing our PR and media strategy. You'll oversee the creation of media releases and content on social media, forge relationships with journalists and key influencers and manage the response to ‘crisis’ situations. You'll also work closely with our Sustainability Lead and create impactful content.

We'd love to hear from you if you have the desire to join a small ambitious team with an energy and rewarding sense of achievement. We'd love to share more about our ambitious plans.

For more details about this role, and to apply, please click the button below.

Apply here

Closing date: 20 April 2023

We're looking for a Board Secretariat and Governance Lead to support our Secretary in the delivery of effective Board governance activities.

This role is critical in ensuring the smooth running of the Board Governance calendar and supporting the Non-Executive Directors.

We'd love to hear from you if you have knowledge and experience of the UK Corporate Governance Code. You'll also have excellent people skills, be an amazing coordinator and a first rate communicator. You'll be used to interacting with colleagues at Director level.

Over time we expect the successful candidate will transition into the role of Society Secretary  so we're looking for an ambitious and capable person with the capacity to grow.

For more details about this role, and to apply, please click the button below.

Apply here

Closing date: 31 March 2023