Much of what we do with your personal information is not based on your consent, instead it is based on other legal grounds. For processing that is based on your consent, you have the right to take back that consent for future processing at any time. You can do this by contacting us. The consequence might be that we cannot send you some marketing communications, continue to publish your case study material or that we cannot take into account special categories of personal data such as information on your political beliefs or those concerning your health or if you are a vulnerable customer (but these outcomes will be relevant only in cases where we rely on explicit consent for this).

We will tell the broker or other intermediary who introduced you to us that you have withdrawn your consent only if they are our data processor (this means an organisation that is processing personal information on our behalf) or if we are required to do so when you exercise certain rights under data protection laws. You should make sure you contact them directly to withdraw your consent for what they do with your personal information as a data controller in their own right.

To comply with Payment Services Regulations we have to share some of your personal information with other payment service providers (e.g. banks and building societies) in some circumstances, such as when you ask us to share information about your account with them. Whilst those Payment Services Regulations mention ‘consent’ for this, ‘consent’ in that context does not have the same meaning as ‘consent’ under data protection laws. The legal grounds which may be relevant to this are compliance with our legal obligations, performance of our contract with you, our legitimate interests, or a combination of these. This is why if you ask to withdraw consent from what we do with your personal information, we may still need to hold and use your personal information under the Payment Services Regulations.