While we hold your data we will take reasonable steps to keep it safe and secure, and we will regularly review the rules around how long we keep it for.

Unless we explain otherwise to you, we will hold your personal information for the following periods:

• Retention in case of queries. We will retain the personal information that we need to keep in case of queries from you (for instance, if you apply unsuccessfully for a product or service) for six months unless we have to keep it for a longer period (see directly below);
• Retention in case of claims. We will retain the personal information that we need to keep for the period in which you might legally bring claims against us, which in practice means a maximum of six years from the date a savings account is closed and a maximum of 15 years from the date a mortgage is redeemed; and
• Retention in accordance with legal and regulatory requirements. We will retain the personal information that we need to keep even after the relevant contract you have with us has come to an end for a maximum of six years from the date a savings account is closed, a maximum of 15 years from the date a mortgage is redeemed and a maximum of six years from the date core capital deferred shares are transferred, and this will be to satisfy our legal and regulatory requirements.

If you would like further information about our data retention practices, please contact our Data Protection Officer.