5. Personal information that we generally process in connection with all our products and services

This includes:

  • Your title, full name, any previous names (where applicable) and your contact details, including for instance your email address and contact numbers;
  • Your home address, correspondence address (where different from your home address) and address history;
  • Your date of birth and/or age, e.g. to make sure that you are eligible to apply for the product and/or that it is suitable for you;
  • Your nationality and national identifiers, for example, national insurance number, passport and driving licence;
  • Your signature;
  • Telephone, voice recording, video images (including CCTV) and IP address where known;
  • Your status as a Politically Exposed Person (PEP) or relative or close associate of a PEP (if applicable);
  • Personal information which we obtain from fraud prevention agencies (see the section below on fraud prevention agencies);
  • Details of the relationships, products and services you hold with us, including financial details, for example, balance, transactions, how you operate the accounts and services;
  • Your occupation;
  • Some special categories of personal data such as information on your political beliefs or those concerning your health or if you are a vulnerable customer; and
  • Details of any unspent criminal convictions, pending convictions, bankruptcy/receivership, county court judgements, court records and pending orders. This will also include any sanctions or suspensions from any financial services regulator.