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How do I complete the survey?

How do I complete the survey?

You can complete the survey online, over the phone or via post. Whichever way you choose, please make sure we have received your completed survey by 5pm on Friday 19 January 2018.

Online

To complete the survey online, please click here ensuring you have the Survey Code and the Access ID ready. Your Access ID is unique to you – please use only your allocated code as it ensures that you are presented with the questions most relevant to you.

You’ll need to allow around 20 minutes to complete all of the questions. Please note that, once you have started the survey, it cannot be restarted or revisited at a later date.

Phone

You can also complete the survey over the telephone. Simply call our dedicated survey line on 01636 653 060. Lines are open from 9am to 7.30 pm, Monday to Friday, until 5pm on Friday 19 January 2018. Lines will be closed from 23 December 2017 to 1 January 2018 for the Christmas holiday.

Paper

If you would prefer to receive a paper copy of the survey, please call the Fineline survey team on 01636 653 060. Please see above for details of when this phone line is open.

Your eligible deposits with Ecology Building Society are protected up to a total of £85,000 by the Financial Services Compensation Scheme, the UK's deposit guarantee scheme. Any deposits you hold above the limit are unlikely to be covered.

Download the FSCS leaflet for further details or visit www.fscs.org.uk | FSCS Information Sheet

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- If you're enquiring about a mortgage, fill out this form and one of our team will get back to you as soon as possible. *Required information
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