Losing someone close to you is very difficult and there is a lot to do to sort out their affairs. It is important to do things only when you are ready and not feel pressurised to get everything done immediately. 

If you have recently lost someone close to you and they had accounts with us, but you don’t feel ready to speak to anyone yet, please use this form to let us know the details. We can then put a stop on any letters, email or texts and put a freeze on the account.  

To fill out the form: 

• You must be the next of kin, executor or administrator of the estate  

• You must know the account details of the person who has died 

Once you are ready to formally notify us of the members death, please send the customer’s death certificate with our permission for us to run an electronic identity search.  You can give us permission using this form.

Alternatively, you can send two forms of identification. The documents that we accept are listed here: Savings accounts ID requirements  

We will then be in touch with the next steps