Archives: Faq

If you manage your account online, simply click ‘Your Bank Account’ from the left menu on your homepage. Then complete the details of the bank account you want to register. You can also change your linked bank account details here too. Simply delete the existing details and then add your new ones*. 

You can only register one account, which should be in your name or the name of your joint account holder, if there is one. The account must also be a UK bank or building society. Unfortunately, some new entrants to the banking market aren’t UK listed and can’t be registered as your linked account. 

Please allow up to two working days for your details to be registered. We’ll contact you if we need more information to do this.

*Please note: you’ll not be able to change your existing linked bank account details if you have a pending withdrawal or transfer request.

If you manage your account online, just click on your name in the left bar, and then the ‘contact details’ tab. You can then select ‘update my contact details’  and remove the existing details with your new ones. 

If you don’t manage your account online, please complete and sign the complete the Change of Details form and send it to:

FAO: Member Services Team
Ecology Building Society
Ellis House
7 Belton Road
Silsden, Keighley
BD20 0EE

You can register to manage your account online here.

Simply complete and sign the Change of Details form and send it to the address below. Please include a certified copy of the official document confirming your name change (e.g. marriage certificate; deed poll etc).

FAO: Member Services Team
Ecology Building Society
Ellis House
7 Belton Road
Silsden, Keighley
BD20 0EE

If you manage your account online you can send us a secure message, from the left side of your home page. Just click on ‘Messages’ and then ‘Compose’. Please include the full details of your address including your postcode. If you’ve changed telephone number as well, you can include this here too.

If you don’t manage your account online, please complete and sign the complete the Change of Details form and send it to:

FAO: Member Services Team
Ecology Building Society
Ellis House
7 Belton Road Silsden,
Keighley
BD20 0EE

You can register to manage your account online here.

Young person (16-17 years old)

An account can be opened by a young person aged 16-17 years with a cheque or a payment from an account in their name. You must complete an application form and send it to us. See the section on 'How to apply below'.

Alternatively, a parent/guardian or relative can open an account on the behalf (and in the name of a young person (16-17 years old) with either:

• a cheque (drawn on their own personal current account);
• a bank or building society cheque (supported by an investment account statement); or
• a bank transfer.

A covering letter that confirms the relation to the young person and declares that the money will indeed be used by the young person must also be provided during the application. We will need to verify the identity and address of the young person. For details of how this is done, please read the Savings account identification leaflet. You can find this below.

Child (under 16 years old)

An account can be opened by a parent/guardian or relative as a trustee for a child under the age of 16 years if the parent/guardian or relative makes an initial deposit from an account held in their name.

Applicants (the parents/guardians or relatives) must each have their identity verified in accordance with the information provided in the Savings account identification requirements leaflet. Birth/Adoption certificate (original only), NHS Medical Card or National Insurance notification letter must also be provided during application.

Cloth Hall Court is a Grade II listed building and steeped in a rich history. It was originally constructed for the trade of ‘Yorkshire Broadcloths’ – cheap yet good quality cloths, which were produced in Leeds and the surrounding areas. This laid the foundations for the city to gain its status as a global centre for commerce and trade in textiles.

We’d really like to hear from you

If you have any questions about Ecology or would like to send a question for our directors in advance, email [email protected].

We’ll answer some of the most frequently asked questions on the day and will post our responses on our website. Where possible, we’ll reply directly to Members before the AGM.