Transferring money from a Co-operative Bank account?

As we’re a building society, we bank with the Co-op. If you hold an account with the Co-operative Bank and are using their online facility to transfer funds into your Ecology account, you will need to use the Co-operative’s ‘bill payment‘ function. This will allow you to quote a reference when making your transfer. Without a reference, we may be unable to pay the money into your Ecology account.

How do I set up a standing order?

A standing order needs to be set up from the account you will be sending the funds from. You should be able to do this in your account online banking. You will need to put in your Ecology account details:

  • Sort code: 08 90 72
  • Account number: 70361591
  • Payee name: Your name
  • Your reference: This is your 10 digit Ecology account number. (If your Ecology account number is not quoted, the payment will be returned.)
  • When you are arranging your payment details you will be asked if it is payment to a business or personal account. If the Ecology account is held in the name of a group, club, charity or business, please choose “Business”. For all other holdings, please choose “Personal”.

You will also need to choose which date you would like the money sent and the frequency.

How can I close my account?

If you manage your account online, click on ‘Details’ from the left side of the home page. Then choose ‘Account closure’ and follow the instructions. 

If you don’t manage your account online, please complete and sign the Saving Withdrawal Form and tick ‘yes’ in the box when asked if the account is to be closed.  Please send it to:

FAO: Member Services Team
Ecology Building Society
Ellis House
7 Belton Road
Silsden, Keighley
BD20 0EE

You can register to manage your account online here.

How can I request an account statement?

If you manage your account online you can send us a secure message, from the left side of your home page. Just click on ‘Messages’ and then ‘Compose’.  Please state which account you need a statement for if you’ve got more than one account with us. 

If you don’t manage your account online, you can email our Member Services Team ([email protected]) or call us on 01535 650770.

You can register to manage your account online here.

Statements are sent annually in January for most accounts and April for ISAs.

How can I add/change my linked bank account details?

If you manage your account online, simply click ‘Your Bank Account’ from the left menu on your homepage. Then complete the details of the bank account you want to register. You can also change your linked bank account details here too. Simply delete the existing details and then add your new ones*. 

You can only register one account, which should be in your name or the name of your joint account holder, if there is one. The account must also be a UK bank or building society. Unfortunately, some new entrants to the banking market aren’t UK listed and can’t be registered as your linked account. 

Please allow up to two working days for your details to be registered. We’ll contact you if we need more information to do this.

*Please note: you’ll not be able to change your existing linked bank account details if you have a pending withdrawal or transfer request.

How do I change my email address or telephone number?

If you manage your account online, just click on your name in the left bar, and then the ‘contact details’ tab. You can then select ‘update my contact details’  and remove the existing details with your new ones. 

If you don’t manage your account online, please complete and sign the complete the Change of Details form and send it to:

FAO: Member Services Team
Ecology Building Society
Ellis House
7 Belton Road
Silsden, Keighley
BD20 0EE

You can register to manage your account online here.

How do I change my name?

Simply complete and sign the Change of Details form and send it to the address below. Please include a certified copy of the official document confirming your name change (e.g. marriage certificate; deed poll etc).

FAO: Member Services Team
Ecology Building Society
Ellis House
7 Belton Road
Silsden, Keighley
BD20 0EE